Learn how you can use the Daraz claim form to lodge complaints and claims regarding issues with customer returns, payments, and product listing issues

Running a business on Daraz might not be as simple as it seems. Especially if the business is aiming at exponential growth to reap the benefits that Daraz offers, there are a lot of performance factors to be kept in consideration.

On Daraz, sellers might face occasional issues and difficulties with the platform, product returns, or payment and other processes. Managing all of this together is easy when the business is small. As the business scales, managing the order stream, order fulfilment, and inventory management, along with managing the occasional roadblocks can be very overwhelming.

How to File a Complaint on Daraz?

Daraz has developed a formal channel for dealing with all such complaints. Through the Daraz seller claim form, one can lodge complaints and raise claims regarding issues with the store, ordering, and other processes.

This article will summarize the Daraz return policy, outline the steps to fill the claim form, and end with some useful tips to help you simplify your Daraz business.

Types of Problems you might Face on Daraz

There are a lot of problems that you might face while running a business on Daraz. Because millions of sellers are getting the opportunity to connect with the customers, it is expected to encounter some mismanagement from their side, or issues with the customer.

The following is an inclusive but not an exhaustive list of the issues that you might face as a seller on Daraz:

• Damaged or different returned products
• Changing your bank account number
• Payments not received on time
• Fulfilment by Daraz not approved
• Packaging material not received
• Instant messaging issues
• Apply for becoming a Daraz Mall seller
• Product listing issues

However the type of problem you face, the Daraz University and Seller Support Center offers an extensive guideline on the Daraz policies which are quite useful to read and understand as a seller. If your issue remains unresolved despite the guidelines given, you are given the option to fill out a claim form which is called an “X Form” in Daraz terms.

What is the Daraz Return Policy?

One of the most common problems that the business faces while running a business on Daraz is customer returns if they do not find a product satisfactory. For Daraz Mall items, the customer can file for a return request on Daraz within 14 days. For non-Daraz Mall items, the duration of the return request period is 7 days. For certain categories, ‘change of mind’ is a valid reason to return a product.

Other valid reasons for product return are receiving a damaged or defective product, missing items, not matching with the description of the product, and does not fit. When a customer returns an item it is likely that the item that is returned is different from what was sent, or is sent back in a damaged condition. In this case, The Daraz claim form comes in handy which requires information about the product and the reason for claiming.

The Daraz return policy is that the seller or vendor has to accept the package that is being retuned. Any claims regarding the returns can be raised via the Daraz claim form.

How to Fill the Daraz Claim Form?

The Daraz claim form can be accessed via the Daraz University Option on the Daraz Seller Center Dashboard. Here are the steps to access the Daraz Claim Form:

• From the left ribbon in your dashboard, select Seller Support and from the drop-down menu, select Contact Us. This will open up a new window.
• In the new window select the option Click here to see more options under the question “Have any questions, complaints, or feedback?”
• It will open up a small window where you will get the option to access the “X Form” which can be used for any complains, claims, and forwarding requests to the support team.
• Once you select the type of complaint you want to lodge, it will show a detailed literature on the seller guidelines which might be quite important for you to go through before you actually make a claim.
• To start filling the claim form, select “No” at the bottom of the page to the question “Was the information/ instruction helpful”.

Once you are led to the X Form, you will need to fill out some fields. The more detailed the information is, the more are the chances to get the verdict in your favor.

Here are the fields you will need to fill out in the Daraz claim form for a damaged or different retuned product.

• Reason for the claim – describing why you are claiming for the returned product.
• Order Details – Order number
• Product Number or Seller SKU – to state the product against which the claim is being made.
• Order Tracking Number
• Return Tracking Number
• Price of the Item/ Group of Items
• Return Date of the Item
• Claim Description – a short description of what the seller is claiming e.g. returned product is damaged, returned item is different, or returned product has components missing.
• Attachments/ Evidence – This includes video or photographic evidence of the damaged product or the condition in which the product was sent compared to the condition in which it was received.

Simplify your Daraz Business

Daraz is a platform which has filled the gap that existed in the e-commerce industry. It has enabled businesses to reach customers and also provided customers with a platform where they can access quality services and products. In order to maintain the quality of the platform, Daraz has implemented seller performance policies which are quite stringent.

Meeting these criteria, growing the business, dealing with customers, and resolving the occasional problems that come in the way reduce the efficiency of each task. In this world where automation is the new black, Daraz automations like courier, accounting, and improving inventory management can help you to improve your performance on the platform.

This can enable you to participate in mega sales, get featured on Daraz, and move up on the product listing which will further improve your sales, therefore, profitability.

When running a Daraz business. There are a lot of things that a person has to look out for. Check out our article on 5 Tips to Effectively Manage the Daraz Seller Center to help understand the ways in which you can improve your seller rating on Daraz, thus improve your businesses’ performance. Additionally utilizing an OMS like Asaan Retail can significantly help you grow your Daraz Store. Try it now!